Setting the size of the hardware output queue in Cisco IOS with the (then undocumented) tx-ring-limit (formerly known as tx-limit) has been a big deal when I was developing the first version of the QoS course that eventually became the initial release of the Implementing Cisco Quality of Service training. However, while it's intuitively clear that the longer hardware queue affects the QoS, years passed before I finally took the time to measure the actual impact. The results are available in my wiki.
Ivan Pepelnjak, CCIE#1354, is the chief technology advisor for NIL Data Communications. He has been designing and implementing large-scale data communications networks as well as teaching and writing books about advanced technologies since 1990. See his full profile, contact him or follow @ioshints on Twitter.